These terms and conditions apply to the use of any of the websites owned and operated by SoldeLunaCrafts. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at admin@soldelunacrafts.com
DEFINITIONS
“SoldeLunaCrafts” refers to SoldeLunaCrafts based at 37 Statham Court, 20 Tollington Way, London N7 6FN.
“website” refers to any of the websites owned and operated by SoldeLunaCrafts, including but not restricted to www.soldelunacrafts.com
“net order value” is the total value of the order after deduction of any discounts, deals or special offers but before the deduction of any vouchers issued by SoldeLunaCrafts. The net order value is used to calculate carriage and delivery charges.
COPYRIGHT
The copyright to the contents of this website belongs to SoldeLunaCrafts. Users may download, view and print materials for their own personal, non-commercial use. The contents must not be used for commercial or business purposes without prior written permission from SoldeLunaCrafts.
GENERAL CONDITIONS
All orders for goods shall be subject to these terms and conditions. No variation of these terms and conditions shall apply unless agreed in writing by SoldeLunaCrafts.
SoldeLunaCrafts guarantee that all goods on offer are as described on the website and are fit for their intended purpose. Should any product fail to meet our high standards it will be replaced immediately. This does not affect your statutory rights.
Orders can only be accepted from customers who are 18 years or older. If you are under 18 years of age you are welcome to browse our website but regret that we are unable to accept any order from you.
DISCOUNT CODES
All discount codes are strictly one use per customer unless otherwise stated. Discount codes cannot be combined with other coded offers or sale/reduced items. SoldeLunaCrafts reserve the right to cancel any special offer without notice.
Gift vouchers are excluded from all discount codes and promotion.
PAYMENT
Payment for goods ordered can be made by any major credit card or debit card as well as PayPal.
In the event of payment being declined by your card issuer, SoldeLunaCrafts shall not be responsible for any costs or inconvenience caused by a subsequent delay in dispatch.
DELIVERY METHODS – UK MAINLAND
In general orders are dispatched within 1 or 2 business days after they are received, however at busy times this may not be possible. Please therefore allow up to one week for delivery.
Orders sent by Royal Mail Signed For need to be signed-for on delivery.
Delivery charges to UK mainland addresses will be charged as seen here.
Claims for damage, packing errors or non-delivery of goods must be received by SoldeLunaCrafts within 7 days of placing your order.
DELIVERY CHARGES AND METHODS – OVERSEAS
Orders to overseas locations are subject to delivery charges as set out here.
Please note that because of their higher value and an increase in parcels going missing in transit, all overseas orders with a net value of over £21 will now be sent using by Royal Mail International Tracked & Signed. The delivery charges shown above include the increased costs of using this service.
Please note: We do not accept responsibility for non-delivery of orders when delivered to addresses outside of the European Community.
TAXATION ON ORDERS DELIVERED OUTSIDE OF EUROPE
Recipients of orders sent to destinations outside the EEC (including the Channel Islands) are responsible for any local taxes that are due on the goods.
UK purchase tax (VAT) is not charged on such orders.
CANCELLATION OF ORDER
Under the Distance Selling Regulations, all UK customers have the right to cancel orders placed through a website within seven working days of their receipt of the goods. UK residents wishing to cancel an order under these Regulations should return the goods to SoldeLunaCrafts, 37 Statham Court, 20 Tollington Way, London N7 6FN, United Kingdom in their original packing and in their original condition. You must contact us prior to sending the item by emailing us at returns@soldelunacrafts.com
SoldeLunaCrafts will not accept any responsibility for loss or damage to goods returned in this way until they are received at our above address, and we strongly recommend that returns are sent by Recorded Delivery or some other means of tracked delivery system.
Once we receive the goods in saleable condition, a refund for their cost will be made to your credit/debit card.
Customers are responsible for the cost of returning the goods to SoldeLunaCrafts. Please note, we do not refund any carriage charges paid.
RETURN OF GOODS
SoldeLunaCrafts will refund or replace any products if:
1. They were purchased direct from us within the last 10 days
2. They are returned to us in their original, unopened and in saleable condition
3. They are returned after contacting us beforehand at returns@soldelunacrafts.com
4. They are returned with the original receipt
Customers are responsible for the cost of returning the goods to SoldeLunaCrafts. Please note, we do not refund any carriage charges paid.
Please note: to receive a full refund for a product/s delivered with a promotional free gift, both the item purchased and the free gift must be returned within 10 days of the purchase date.
LINKS
SoldeLunaCrafts websites may contain links to other sites. Such links do not imply any endorsement of other sites, and SoldeLunaCrafts bear no responsibility for their content. Other website operators wishing to establish a link with any SoldeLunaCrafts website should send a request to admin@soldelunacrafts.com
LEGAL NOTICE
This website and these terms and conditions are governed by the laws of England and Wales. Any disputes arising from this website shall be resolved by the English Courts
